# Contact Mergevanta Source: https://mergevanta.com/contact Updated: 2026-10-21 > Email orbitvantasolution@gmail.com. One inbox handles help with the tools, bug reports, feature requests and privacy questions, and we usually reply within two business days. Support is free and you don't need an account. ## Quick answer: How do I contact Mergevanta? Email orbitvantasolution@gmail.com. One inbox handles help with the tools, bug reports, feature requests and privacy questions, and we usually reply within two business days. Support is free and you don't need an account. - **Email:** orbitvantasolution@gmail.com - **Reply time:** Usually within two business days - **Cost:** Free - **Account needed:** No - **Language:** English ## What can we help with? - [Help with a tool](mailto:orbitvantasolution@gmail.com?subject=Mergevanta%20help): Not sure how to merge, convert or reorder something? Tell us which tool you used and what you're trying to make. - [Report a bug](mailto:orbitvantasolution@gmail.com?subject=Mergevanta%20bug%20report): A file that didn't merge or convert correctly, an error message, or a page that won't load. - [Suggest a feature](mailto:orbitvantasolution@gmail.com?subject=Mergevanta%20feature%20request): A file type, tool or option you'd like to see. Most new features start as a request like yours. - [Privacy and security](mailto:orbitvantasolution@gmail.com?subject=Mergevanta%20privacy%20or%20security): Questions about how files are handled, or a security issue you'd like to report responsibly. - [Partnerships and press](mailto:orbitvantasolution@gmail.com?subject=Mergevanta%20partnership%20or%20press): Collaborations, press questions or anything else about the project. ## Quick answers to try first Many questions are already answered on the site, and these pages are faster than waiting for a reply: - Merging on a phone: [How to merge PDF files on iPhone and iPad](https://mergevanta.com/guides/merge-pdf-on-iphone) and [How to merge PDF files on Android](https://mergevanta.com/guides/merge-pdf-on-android). - Turning scans or photos into one file: [How to combine scanned pages or photos into one PDF](https://mergevanta.com/guides/combine-scanned-documents). - What happens to your files: [Is it safe to merge PDFs online?](https://mergevanta.com/guides/is-it-safe-to-merge-pdf-online) and the [privacy policy](https://mergevanta.com/privacy). - A file won't open: password-protected files can't be merged. Remove the password in the app that created the file, then try again. - Everything else: the [frequently asked questions](https://mergevanta.com/#faq) on the home page and the FAQ on each tool page. ## What to include in a bug report A few details let us reproduce the problem on the first try, which is the quickest way to a fix: - The tool you used, for example [Merge PDF](https://mergevanta.com/merge-pdf) or [PDF to Word](https://mergevanta.com/pdf-to-word). - Your device and browser, such as Chrome on Windows 11 or Safari on iPhone. - The file types, their rough sizes and how many files you added. - What you expected, what happened instead, and any error message, word for word. Please don't email confidential documents. A sample file with nothing private in it that shows the same problem is just as useful, or simply describe the file: its type, size, page count and the app that created it. ## What happens to your message Your email goes to the Mergevanta team's inbox and your address is used only to reply to you. It is never added to a mailing list. Mergevanta will never ask for a password, a payment or a copy of your ID by email. If you receive a message like that claiming to be from us, it isn't. ## Frequently asked questions ### How long does Mergevanta take to reply? We usually reply within two business days. Bug reports that name the tool, the browser and the file types are the quickest to solve. ### Is support free? Yes. Like every Mergevanta tool, help by email is free and you don't need an account. ### Can I send you the file that didn't merge? Only if it contains nothing private. A sample file that shows the same problem works just as well, or you can describe the file: its type, size, page count and the app that created it. ### Does Mergevanta have a phone number or live chat? No. Support is by email, so every answer is written down and easy to come back to. ### How do I report a security issue? Email orbitvantasolution@gmail.com with "Security" in the subject line and the steps to reproduce it. Please give us a chance to fix the issue before you share it publicly. ### Can I suggest a new tool or file type? Yes. Tell us which file types you work with and what you want to end up with. Requests like these decide what we build next. ### Where can I find answers without emailing? The [guides](https://mergevanta.com/guides) cover merging on every device, the [PDF glossary](https://mergevanta.com/pdf-glossary) explains common terms, and every tool page has its own FAQ.